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Safeway debacle

January 31st, 2011 at 11:35 am

I really hate when a planned grocery trip goes wrong and you get a cashier that really messes you up. Went to Safeway this morning and the plan was to get free soup, cheap peanut butter and cheap hamburger and I guess I succeeded to an extent...

I had a Safeway coupon to make the Skippy peanut butter 1.49 only he said he couldn't use the Safeway coupon with the manufacture coupon, which is totally bogus. Anyways there were a million people in the store so didn't argue too much right then, said I would talk to the manager. I had 4 $1 coupons for the Skippy, which would have made them .49 each. He only rang up 3, even though he kept all 4. I didn't find that out till I was in the car trying to figure out what just happened.

The soup was .99 wyb 4. I had 4 .50 internet coupons, which would have made them free after doubling. He took 3 and told me he couldn't take the other one. No reason and there's no restrictions in their coupon policy. Again I just said fine since I planned to talk to the manager.

I got a pound of hamburger for 2.49 and he did take my $2.00 coupon so paid .49/lb.

And finally he forgot to give me a bag credit.

I talked to the manager and he said yes, they do take Safeway coupons and manufacture coupons and yes there is no restrictions on the internet coupons. So he gave me back 4.40 for the peanut butter and .50 for the coupon. I still ended up paying an extra $1 for the peanut butter since the cashier didn't actually ring it up. So 4 jars for 2.96 instead of 1.96. And I paid an extra .50 for the soup since it would have doubled if he had scanned it instead of just opening the door and giving me the face value. So .50 for 4 cans of soup instead of free. I wasn't going to argue any more at that point since I needed to meet my mom at Walmart to walk. But the whole thing was very aggravating. I sometimes think cashier's just make up the rules as they go.

I finished reading my book Forget Me Not by Marliss Melton. Mystery - pretty good.

8 Responses to “Safeway debacle”

  1. laura Says:


    Yes, Safeway ... only here we call them Dominick's. The cashier accused me of trying to perpetrate coupon fraud when I tried to use a manufacturer coupon with their flyer coupon. Thankfully the good natured elderly gentleman behind me said, "Go to Jewel (known as ALbertsons in other places), they'll take your coupon. That doesn't sound right." To which the cashier snarled and said, "Corporate policy prevent coupon fraud!" Whatever, still a good price on the soup!

  2. HouseHopeful Says:

    I haven't had good experiences at Safeway either. Truly horrific customer service.

  3. Retired2006 Says:

    I experience this same situation at Walgreens in Delaware. You mention that you buy gift cards with RRs. I attempted this and they refused. It is written on the RRs that you can't purchase gift cards. What am I doing wrong?

    I have been lurking here for many years. I so admire you. I retired in 2006 at the age of 50. However, I am married, have one married daughter, and one grandson (3 yrs. old).

  4. FrugalTexan75 Says:

    Ugh! At least the manager was reasonable.

  5. retire@50 Says:

    Retired2006 - some of the RRs do say you can't use them on giftcards, but sometimes you can use those on other gift cards than Walgreens, like chili's or something. A lot of them don't have a restriction on gift cards though. You might try buying the gift card with something else. For example, you have a $10 RR and get a $10 gift card and maybe a $2 item that you get another RR on. It's basically up to the store. Our stores don't have a problem with it.

  6. mjrube94 Says:

    Thanks for the tip about Card pool. It says if you invite a friend you can get $25. Send me an invite and I'll sign up through that. Same with plastic jungle, if they offer the referral as well. Thanks!

  7. retire@50 Says:

    mjrube94 - Thanks, that's a new feature. I sent you an invite from Card Pool today, so might want to check you junk folder if you don't see it. I didn't see an invite option on plastic jungle.

  8. ThriftoRama Says:

    That is infuriating. I think a lot of folks on the frontline put up with so much abuse from customers all day, that they just want to take out their frustrations and exert some semblance of control over the next guy who comes along.

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